Hit 3 FAQ – Detailed Answers to Frequently Asked Questions

No. Each mobile number can only be used to create one account on hit 3. Any attempt to open a second account with the same number will be rejected by the system. If multiple accounts are detected, both may be suspended and any bonuses forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered email address or mobile number and a reset link will be sent to you. Follow the link to set a new password. You can also log in using the OTP method as an alternative. Go to the login page.

KYC (Know Your Customer) is the identity verification process. On hit 3, you may be asked to provide a copy of your NID or passport for large withdrawals or to ensure account security. This keeps your account protected and prevents anyone else from using it in your name.

Five consecutive incorrect password attempts will temporarily lock your account for 30 minutes. After that, you can try again. If your account has been suspended due to a policy violation, please contact hit 3 support. Visit the Help Center.

After logging in, click the profile icon in the top-right corner and select "Account Settings". From there, you can update your email, mobile number, or password. To change your name, contact hit 3 support — identity verification will be required.

hit 3 accepts all major mobile banking services in Bangladesh: bKash, Nagad, Rocket (DBBL), and Upay. Bank transfers are also supported. For information on cryptocurrency, please contact support.

The minimum deposit at hit 3 is just ৳200, which can be made via bKash or Nagad. To qualify for the welcome bonus, a minimum deposit of ৳500 is recommended. There are no additional deposit fees.

Deposits made via bKash or Nagad are typically reflected in your hit 3 account within 1–5 minutes. Bank transfers may take 1–24 hours. If more than 30 minutes have passed, contact support with your transaction reference number.

Withdrawal requests on hit 3 are typically processed within 1–24 hours. The minimum withdrawal amount is ৳500. The mobile banking number you provide must be registered in your own name. Withdrawals may be delayed if bonus wagering requirements have not been met.

A withdrawal may be held up due to pending KYC verification, unmet bonus conditions, or system load. First, check your KYC status in your account settings. If the issue persists, contact hit 3 support with your withdrawal reference number. Help Centre

At hit 3, your daily maximum withdrawal limit depends on your account verification level. Standard accounts can withdraw up to ৳50,000 per day, while fully verified accounts may be eligible for a higher limit. For more details, Financial Transactions View the page.

Yes. If a deposit transaction fails, the amount will be returned to your mobile banking account — typically within 24–72 hours. If the refund does not arrive, please contact our support team with your transaction ID.

After your first deposit on hit 3, a 100% welcome bonus is added automatically. Deposit ৳1,000 and you'll have ৳2,000 to start betting with. The maximum bonus is ৳10,000. No special code needed — the bonus is applied automatically on your first deposit.

Wagering refers to how many times you must bet with your bonus funds before you can withdraw them. For example, a ৳1,000 bonus with a 5x wagering requirement means you need to place ৳5,000 worth of bets. Welcome bonus wagering details Terms & Conditions It's on the page.

When you receive a free bet, it will appear under the "Bonus" section in your account. When placing a bet, simply select "Free Bet" as your payment method. Any winnings from a free bet are credited directly to your balance, but the original free bet stake will not be returned. Make sure to use it before it expires.

Go to the "Referral" section in your account to find your personal referral link or code. Share it with a friend. Once they register on hit 3 and make their first deposit, you'll receive a bonus. Each friend referred earns you a separate bonus.

No, bonus funds cannot be withdrawn directly. You must first meet the specified wagering requirement. Once the rollover is completed, any winnings from the bonus become withdrawable. However, your deposited funds can be withdrawn at any time.

hit 3 offers weekly or monthly cashback promotions for regular bettors. Once you reach the qualifying bet amount, cashback is credited automatically. To view all current offers, Latest Promotions View the page.

Odds are a number that indicates the likelihood of winning a bet and your potential return. For example, odds of 2.50 mean that a ৳100 bet would return ৳250 if successful (including your original ৳100 stake). Higher odds mean a lower chance of winning but a greater potential payout. At hit 3, odds are available in decimal, fractional, and American formats.

Pre-match betting means placing a bet before a match starts. Live betting means wagering in real time while the match is in progress — with odds changing every moment. hit 3 offers both options. Live betting is more exciting, but quick decision-making is key.

Once a bet is placed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or a venue change — your stake will be automatically refunded. If the Cash Out feature is available on a bet, you can settle it early to lock in a win or reduce a potential loss.

A parlay means combining multiple bets on a single slip. All selections must be correct to win. If even one is wrong, the entire bet is lost — but if you win, the payout is much higher, since all odds are multiplied together. At hit 3, you can include up to 10 selections in a single parlay.

If a match is cancelled or abandoned, your stake is generally refunded. In the case of a draw or tie, the outcome depends on which market you bet on. In a "Draw No Bet" market, your stake is returned if the match ends in a draw.

The minimum bet at hit 3 is just ৳20. Maximum bet limits vary by event and market, and are typically displayed on each bet slip. For larger bets, please get in touch with our support team.

hit 3 offers betting on cricket, football, kabaddi, tennis, badminton, basketball, volleyball, and hundreds of other sports. Special markets are available during Bangladesh cricket matches and the IPL season. To view the full list of sports, Sports Go to the page.

hit 3 uses bank-grade 256-bit SSL/TLS encryption. Your personal information is never sold to third parties, and payment data is stored on separate, secured servers. hit 3 fully complies with international data protection standards.

Yes. hit 3 offers OTP-based two-step verification. When you log in, an OTP is sent to your mobile alongside your password. With this enabled, no one can access your account even if they know your password. Turn on 2FA from your Account Settings.

Change your password immediately and notify hit 3 support. The support team will investigate your account and take the necessary steps. This is exactly why keeping 2FA enabled is so important — even if your password is compromised, your account stays protected.

No. hit 3 does not sell or share your personal information with any third parties. Your data is only used where necessary for payment processing or legal compliance. For more details, Privacy Policy Read more.

To close your account, contact hit 3 support via email or live chat. Make sure to withdraw any pending balance before closure. You can also opt for self-exclusion as part of responsible betting. Visit the Responsible Gaming page.

You can reach hit 3 support in three ways: 1) Live Chat — click the chat button at the bottom right of the website, 2) Email: support@hit3.bet, 3) Help Centre Fill in the form on the page. Responses are typically received within 15 minutes.

Once you have a voucher code, On the Voucher page Enter the code in the designated field and click "Apply". If the code is valid, the benefit will be credited to your account instantly. Each voucher code may have its own expiry date and terms of use.

The hit 3 website is fully optimised for mobile. Open hit3.bet in any browser on your Android or iPhone and add a shortcut to your home screen — it feels just like an app. No separate app download needed.

hit 3 operates under an international gaming licence. We are committed to transparency, fair play, and responsible betting. To learn more about hit 3, About Us View the page.